The vacations are most likely absolutely the worst time for a software program replace to render Meta’s Quest headsets unusable, however that’s precisely the scenario we’re in proper now. In accordance with posts on Reddit and Meta’s personal boards, customers are experiencing points with model new and present Quest 2, Quest 3, and Quest 3S headsets primarily locking themselves into both an error message or a unending black display screen after putting in their most up-to-date software program.
It’s not totally clear what’s inflicting the bug, though a well-liked principle throughout Meta’s boards appears to middle on units that haven’t been used shortly. Basically, whereas customers working the newest Quest firmware appear to have the ability to replace their units simply tremendous, these updating from older variations of the firmware usually tend to encounter issues (that would come with me, though my headset is at present a number of hundred miles away from me, so I’ll must depend on person reviews as an alternative).
Nonetheless, the difficulty additionally appears to be frequent on newer headsets, in accordance with Reddit. Right here, customers report that model new headsets will try the replace as quickly as turning on, locking into an error message as quickly because the replace completes.
It’s potential new headsets that may have been sitting on a shelf for some time would even be working outdated firmware, however one frequent thread throughout each Reddit and Meta’s boards is that manufacturing facility resets aren’t serving to, and ought to be prevented. Likelihood is you’ll simply be unable besides up, as an alternative being caught on a black display screen till you hand over.
Whereas Meta discussion board members say customer support initially failed to assist past suggesting they purchase a refurbished Quest as a substitute, the corporate has since modified its tune. At present, Meta is suggesting Quest homeowners experiencing the difficulty try and reboot the headset by powering it down, then holding the facility button for 45 seconds earlier than releasing it.
It’s not a assured repair, however it’s higher than nothing. Supposedly, a extra strong resolution is on the way in which, as Meta says it’s working to resolve the issue “as quickly as potential.”
For now, redditors experiencing the difficulty are advising new Quest homeowners keep away from turning on their headsets whereas present Quest homeowners ought to maintain off on any updates. Presumably, new Quest homeowners might additionally flip their headset on in a location with out wifi to keep away from the replace, though performance on a brand new headset will probably be severely restricted with out web entry.