Place Overview:Transom is searching for a dynamic and skilled Undertaking Supervisor to supervise the profitable supply of inventive tasks and assist providers. This function is integral to sustaining our excessive requirements of shopper satisfaction, crew effectivity, and mission excellence. The best candidate can be fluent in inventive company disciplines, together with branding, web site design and improvement, and associated providers. They are going to excel at managing scoped tasks, assist workflows, and shopper communication, whereas driving insights into effectivity and profitability to constantly enhance company operations.
Position Sort
Half Time, Distant. Estimate 20hrs/week. Choice to broaden to full-time.
Key Tasks
Undertaking and Assist Administration
Oversee mission workflows, from preliminary scoping to remaining supply, making certain deadlines, budgets, and high quality requirements are met.Arrange and keep structured workflows for mission administration and assist providers (e.g., utilizing Asana or comparable instruments).Guarantee easy operation of the assist queue, setting clear priorities and sustaining shopper satisfaction.
Shopper Administration
Function the first level of contact for shopper accounts, setting clear expectations and managing ongoing communication.Proactively present updates on progress, scope adjustments, prices, and timelines to take care of transparency.Set up and uphold constant, cheap boundaries whereas fostering robust shopper relationships.
Workforce Coordination
Act as a Scrum Grasp, facilitating common standups, dash planning, and retrospectives to maintain tasks on monitor.Collaborate with workers one-on-one to prioritize duties, streamline particular person queues, and guarantee focus.Allocate assets successfully, making certain crew members have what they want and work effectively.Bridge communication between improvement and shopper wants, directing technical inquiries to applicable assets.
Course of Enchancment
Create and implement organizational greatest practices for mission and assist workflows.Outline and doc shopper interplay tips, together with what purchasers can anticipate from Transom and what Transom expects from them.Assist workers in activity planning, prioritization, and making certain they keep on monitor.
Reporting and Evaluation
Generate detailed experiences on mission progress, timelines, budgets, and outcomes.Analyze mission efficiency, figuring out insights to enhance effectivity, profitability, and shopper satisfaction.Collaborate with management to advertise learnings throughout the crew, contributing to greatest practices and operational enhancements.
Required Expertise and {Qualifications}
Confirmed expertise in mission administration inside a inventive company setting.Sturdy understanding of branding, web site design, improvement, and internet hosting.Wonderful organizational abilities with the power to handle a number of tasks and workflows concurrently.Proficiency with mission administration instruments and time monitoring software program (e.g., Asana, Everhour).Distinctive communication abilities, able to managing shopper relationships and setting boundaries.Technical fluency to coordinate successfully between improvement groups and enterprise wants.Expertise in Scrum methodology and familiarity with Agile rules.
Desired Traits
A collaborative chief who thrives in a crew surroundings.Element-oriented and proactive, with a concentrate on problem-solving and effectivity.Adept at balancing shopper wants with inside crew capability.A central communicator who can act as a bridge between purchasers, builders, and different stakeholders
Advantages:After a trial interval, Transom workers obtain medical health insurance (together with dental protection), 3 weeks of PTO per yr, and we take the third Friday of every month off.
Apply:
At the least 3 skilled referencesIn-depth particulars of prior project-management expertise – and/or – particulars of prior company expertise. What did you be taught? How is that this expertise relevant to a boutique inventive company?An outline of your strategy to activity prioritization, mission scoping and budgeting, and shopper communication.A fast story about your worst jobA fast story about your greatest jobWhat excites you about this job significantly?A favourite scene from a film or TV present.