At Photobooth Provide Co., we name this function a “Buyer Advocate” as a result of your mission is to champion our prospects’ success. We consider that pleasant, empathetic, and educated help could make somebody’s day, and we’re dedicated to creating each buyer interplay—whether or not through e-mail, telephone, or chat—a constructive and impactful expertise.
It is a technical help function, not your customary customer support place. Should you thrive on troubleshooting complicated software program points, fixing distinctive issues, and speaking technical options with readability, this may very well be the right match for you.
What You may Do:
Troubleshoot Advanced Points: Leverage your 2+ years of technical help expertise to resolve software-related points, together with analyzing logs to uncover and tackle root causes.Talk Clearly: Simplify complicated technical ideas for our prospects, guaranteeing they really feel supported and knowledgeable each step of the best way.Examine and Clear up: Strategy intricate issues with curiosity, conducting thorough analysis to develop efficient options.Educate and Empower: Collaborate with teammates to share insights and repeatedly broaden each particular person and group information.Delight Prospects: Ship empathetic and personable help, creating constructive buyer experiences that go above and past expectations.Workforce Collaboration: Associate with colleagues to brainstorm artistic, out-of-the-box options for distinctive challenges.
We’re in search of candidates who’re in a position to work the next time shift:
Thursday – Monday, 8 PM – 5 AM Pacific Time
If you don’t verify you can be found for a time shift, your software will mechanically be disqualified. 😭
Necessities
What We’re Wanting For:
Technical Experience: Minimal of 2 years of technical help expertise, demonstrating sturdy troubleshooting expertise. Drawback-Fixing Mindset: Naturally curious and pushed to uncover the basis explanation for points, with a proactive method to decision.Assured Communication: Expert at explaining technical data in easy, clear phrases. You are snug asking questions, documenting findings, and sharing insights.Empathy and Understanding: Distinctive interpersonal expertise, with the power to ship compassionate and considerate help in each written and verbal communications.Consideration to Element: Robust command of English grammar (we’re followers of the Oxford comma) and precision in each troubleshooting and communication.Workforce Participant: Thrives in a collaborative surroundings, supporting and studying from teammates to attain shared targets.
Most well-liked Expertise (Not Required):
Familiarity with images gear, picture sales space software program, or associated industries.Expertise with Zendesk. A ardour for studying new applied sciences and adapting shortly to adjustments.
USA candidates should dwell in one of many following states:
ArizonaCalifornia – preferredColoradoFloridaGeorgiaIllinoisMontanaNevadaNew HampshireNew YorkNorth CarolinaOregonPennsylvaniaRhode IslandTexasUtahVirginiaWyoming
Why Be a part of Photobooth Provide Co.?
At Photobooth Provide Co., we assist entrepreneurs succeed by offering revolutionary picture sales space options and distinctive buyer help. As a Tier 2 In a single day Technical Assist Advocate, you will play a vital function in empowering our prospects to thrive of their companies. Should you’re a proactive downside solver who’s obsessed with delivering excellent help, we might love to listen to from you!
Prepared to use? Let’s make magic collectively—apply now and assist our picture sales space house owners shine!
Advantages
🏥 Well being Advantages (US solely)
👴 401K for California Based mostly Staff
📚 Training Stipend
💻 Distant Work
💰 Bonus Plan
🏝️ Annual Retreat
✈️ Beneficiant PTO and Vacation Schedule
💼 Quarterly Monetary Conferences
📊 Open E-book Administration
💪 Intimate Workforce
🧑💻 Work from House Stipend