CData Virtuality is a powerful knowledge integration and administration answer and Product Unit of CData Software program. We’re recognized for our highly effective knowledge virtualization capabilities that allow firms to entry, combine, and handle knowledge from a number of sources in real-time with out the necessity for intensive knowledge replication. CData Virtuality’s platform helps quite a lot of knowledge sources and codecs, making it a strong device for organizations trying to streamline their knowledge infrastructure and enhance decision-making processes.
The Place
Be part of our workforce as a Software program Help Engineer and grow to be a pivotal a part of a number one knowledge virtualization software program supplier that’s remodeling the way in which companies entry and handle their knowledge globally. With our progressive knowledge virtualization options, we empower firms worldwide to make data-driven choices effectively. Your function will guarantee optimum operation and seamless help for our numerous buyer base, enhancing their expertise with our software program.
Your Position and Influence
As a Software program Help Engineer, you’ll play a vital function in each the proactive and reactive features of our service supply. Your duties will span throughout varied help ranges, monitoring, and operational duties, together with:
SaaS Help: Deal with buyer inquiries by means of in-product Intercom, offering each 1st and 2nd stage help.CData Virtuality Platform Help: Supply first-level help to EU and US prospects, specializing in ticket-based troubleshooting and drawback decision.SaaS Monitoring: Make the most of monitoring techniques and instruments to determine and handle incidents proactively.Setup and Operations: Arrange, configure, and use cloud administration and monitoring instruments, in addition to handle cloud environments, carry out software program updates/upgrades on our prospects’ Home windows and Linux machines (distant through RDP and SSH), and help the operation of our software program and servers.What We’re Looking for
Should-have Necessities:
Private:
Sturdy communication abilities and fluency in English.Self-organized, extremely motivated, and accountable.Empathic with an analytical method.Distinctive problem-solving abilities and an inquiring mindset.
Skilled:
Understanding of database expertise and Linux.Proficiency in SQL and talent to debug supply code.Expertise in software program help/consulting or a comparable operate.Expert in troubleshooting and understanding documentation for desired habits.Capacity to simplify advanced matters and work independently beneath stress.
Good-to-have Necessities:
Expertise with SLA-bound operations and screen-sharing/cellphone help.Familiarity with bug trackers, Cloud Platforms (AWS, Azure), and container platforms.Your Benefits
Becoming a member of our workforce means you will be on the forefront of the tech business’s newest tendencies, working with a gaggle of devoted professionals who’re obsessed with knowledge virtualization. You may have the chance to develop your talent set in a dynamic, supportive atmosphere, and make a big influence on our firm’s success and buyer satisfaction. We provide a aggressive wage, versatile working situations, and the possibility to be a part of an thrilling journey in a quickly rising business.
Apply Now
When you’re a technically inclined particular person obsessed with fixing advanced issues and desperate to contribute to our workforce’s success, we wish to hear from you! Submit your software immediately and take step one in the direction of a satisfying profession with us.
What our superb workforce worldwide loves about working with CData Virtuality
A steady and dependable job with the liberty and suppleness of a freelancer
Working as a contractor worldwide or as an worker in Germany
Versatile working hours and office
Paid trip days and paid sick leaves
Quick and reliable month-to-month fee – in EUR, USD, or Crypto, as you favor
Contributing to the success of a rising firm
Working with cutting-edge applied sciences
Educated and approachable C-Stage
Continuity and development potential
Sensible, pleasant, and worldwide colleagues
Full integration into our groups and invites for our workforce occasions worldwide
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We’re dedicated to creating a various atmosphere and are proud to be an equal alternative employer. All certified candidates will obtain consideration for employment with out regard to race, coloration, faith, gender, gender id or expression, sexual orientation, nationwide origin, genetics, incapacity, age, or veteran standing.