Company Operations Supervisor
COMPANY: Stiebler Commerce
STATUS: Impartial contractor (1099)
COMPENSATION: $35-$45/hr
COMMITMENT: 15 hours per week to start out
LOCATION: US timezones; close to Columbus, Ohio is right
ANTICIPATED START DATE: March 3, 2025
We overview purposes on a rolling foundation and can ship updates as quickly as attainable.
ABOUT COMPANY
We assist formidable manufacturers develop into family names by fixing the issues that sluggish them down. Whether or not it’s chopping by means of the noise with a transparent technique or eliminating roadblocks, we’re all about fueling long-term, sustainable development. Shoppers belief us to ship actual outcomes by means of a stability of creativity and strategic execution—and we do all of it with out sacrificing what makes their model distinctive.
Hello, I’m Andy! Over the past 15 years, I’ve labored in digital technique, e-commerce, and content material creation, serving to manufacturers develop with out the overwhelm. For those who’re somebody who loves massive concepts, strategic considering, and making an impression, this may very well be the right place for you. I’m seeking to collaborate with this function to enhance our consumer supply, freelancer administration, and inner operations. Let’s construct one thing nice collectively!
In regards to the Function
As a result of construction of our challenge supply, these duties will likely be unfold out over time quite than occurring concurrently. The job description presents a whole view of the obligations we goal to have lined over time.
RESPONSIBILITIES
Shopper challenge administration
Act as the first level of contact for purchasers, making certain clear communication, common check-ins, and a high-quality consumer expertise. Create detailed spec paperwork for consumer tasks, protecting system necessities like picture sizes, file specs, and CMS design patterns.Lead and handle a crew of freelancers and contractors, from assembling the crew to efficiently finishing tasks on time and inside scope.Confirm the standard of freelancer deliverables.
Advertising
Proof and refine last drafts for e mail flows, net options, and consumer deliverables.Check automated e mail workflows and triggers.Put together dielines and print proofs to help merch program execution.Resize and format property for Shopify and Klaviyo as wanted.Comfy with pulling stories and establishing entry to analytics instruments comparable to Google Analytics, Fathom, or comparable platforms.
Inner operations
Drive inner challenge administration inside challenge administration instruments, maintain crew members accountable to commitments and deadlines, and facilitate recurring conferences to keep up crew alignment and momentumDevelop and implement frameworks, templates, and automations to streamline operations.Create documentation to make sure challenge readability and consistency.Handle quarterly check-ins with accountants, bookkeepers, and attorneys to remain on high of monetary and authorized issues.
REQUIREMENTS
5+ years of challenge administration expertise, ideally inside an company or fast-paced atmosphere.Confirmed means to handle a number of consumer tasks, lead groups of freelancers/contractors, and ship tasks on time and inside scope.Expertise with challenge administration instruments (e.g., Asana, ClickUp) and optimizing inner workflows, automations, and documentation.Familiarity with advertising and marketing operations, together with e mail campaigns, web site options, and instruments like Shopify or Klaviyo.Robust vendor and consumer coordination expertise, together with negotiating favorable phrases and making certain clean communication.Management, organizational, and problem-solving abilities with a give attention to effectivity and steady enchancment.Expertise managing monetary and authorized check-ins with accountants and advisors is a plus.
Device expertise
Required
Google Suite (Docs, Sheets, Slides, and so forth.)Excel / Airtable (or comparable)Undertaking administration instruments (e.g., ClickUp, Asana, Trello)SlackAI instruments (e.g., ChatGPT, Claude)
Preferrred
ShopifyKlaviyoConvertKitFigma and FigJamNotionBonsai (or comparable instruments for contracts, invoices, and consumer administration
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