Our firm is a premier luxurious journey company, and we’re in search of a extremely expert and accountable full-time Journey Agent to handle and execute on all firm shoppers journeys concurrently with a excessive diploma of effectivity and accuracy. Situated in our West Hollywood workplace location. Searching for fast begin date.
Key Obligations
A number of Journey Administration: This position can be accountable for administrating a quantity of shopper journeys and journey bookings on the similar time. Maintaining with and exceeding quick flip instances, following up with requests till acquired well timed, escalating appropriately, and by no means lacking a element or deadline.Consumer Communication: This position can be accountable for outbound and inbound shopper communication administration. Personally dealing with shopper calls and writing emails whereas sustaining the best requirements of professionalism and repair.CRM Software program Administration: Construct and keep shopper preferences and requirements in our CRM Software program, regularly including to raised perceive and serve our shoppers. Manage and relay info collected to the remainder of the corporate to extend the information of our prospects throughout all departments.
Each day Duties
Preserve all shopper journeys in Challenge Administration Software program, consistently up to date so the proprietor and senior administration can see real-time statusReligiously observe up with reserving requests to make sure well timed reservationsCollaborating with inside and exterior Administration to execute on journey plansFollow up with Shoppers to make sure satisfaction or determine room for enchancment
Necessities
Should have a minimum of 2 years of expertise in a luxurious journey agency.Ardour for DetailsStrong Sense of UrgencySelf Accountability and Time ManagementStrong Written and Verbal Communication SkillsRelatable and Participating PersonalityProficient with CRM and Challenge Administration SystemsPersonal Accountability and IntegrityDrive for Steady ImprovementWide schedule availability for administration and shopper requests on demand (Common Saturday responses required, occasional Sundays)Monitor report of bringing all these items collectively to exceed shopper and administration’s expectations
Timezone:
This position requires EST enterprise hours. Please convert the timezone to your native time and solely apply if you’ll be able to work inside the EST timezone.
Why Be a part of Us:
Our firm provides a fast-paced and interesting office with a robust ardour for studying and enchancment. We’re a smaller crew, offering the chance so that you can work instantly with the CEO whereas having a big impression on the corporate’s course and development. We’re in search of somebody who is not afraid to completely personal their position!
Interview Course of:
We need to discover one of the best match for everybody concerned to create a long-lasting and profitable relationship. To be able to decide this, there can be a number of rounds of interview calls, exams, and in-person interviews to get to know one another, present you ways our enterprise works, and offer you an opportunity to indicate us how you’re employed and suppose. Please hold this in thoughts when making use of, and in your cowl letter present a number of instances to your availability to have the primary chat.
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