Distant Technical Help & Onboarding Specialist at BriteBiz

We’re on the lookout for a Technical Help & Onboarding Specialist to guide buyer onboarding, handle technical help inquiries, and improve product adoption. This function ensures a easy buyer journey from preliminary setup to full implementation, bridging the hole between technical help and buyer success.

As an Onboarding Specialist, you’ll conduct onboarding conferences, information clients by account setup, troubleshoot technical points, and supply best-practice suggestions. Your aim is to eradicate roadblocks, improve retention, and drive product adoption.

You’ll turn out to be a key member of a younger, thrilling and rising tech firm.

Key Obligations

Buyer Onboarding & Product Adoption

Lead onboarding conferences, product excursions, and coaching periods to make sure a easy setup.Perceive buyer wants and tailor the onboarding expertise to their targets.Proactively eradicate roadblocks associated to setup, implementation, and help points.Equip clients with finest practices and assets to maximise their success with BriteBiz.

Technical Help & Drawback-Fixing

Handle and resolve buyer inquiries through Intercom, making certain well timed responses.Help with technical troubleshooting. Conduct end-to-end testing to make sure system reliability.Work carefully with the client success crew to help retention and engagement efforts.

Documentation & Steady Enchancment

Develop and replace data base articles, FAQs, and interactive guides.Establish and act on buyer suggestions to enhance the onboarding course of and product adoption.Implement onboarding instruments and automation to boost effectivity.

What We’re Wanting For

Technical Experience – IT or Enterprise Info Programs (BIS) diploma with SaaS help expertise. Technical coaching with the flexibility to know and configure Webhooks/Zapier. Understanding of primary HTML, JavaScript, CSS.

Buyer-Targeted Method – Robust relationship-building abilities through e-mail, telephone, and video calls.

Product Experience – Capability to develop a deep understanding of BriteBiz options to offer correct, environment friendly help and deal with buyer inquiries with confidence.

Drawback-Fixing & Adaptability – Fast pondering and real-time problem-solving to evaluate buyer wants, suggest options, and configure BriteBiz to align with their workflows.

Challenge Administration – Capability to handle a number of initiatives effectively whereas staying versatile and taking over numerous obligations in a dynamic startup setting.

Communication & Coaching Expertise – Capability to coach clients and simplify technical ideas.

Course of-Pushed Mindset – Expertise optimizing onboarding workflows and enhancing documentation.

Bonus {Qualifications} & Expertise

Expertise in operating an occasion or venue administration.Familiarity with accounting platforms akin to QuickBooks or Xero.Earlier expertise with buyer help software program akin to Intercom or Zendesk.Earlier expertise working with SaaS CRM or enterprise administration platforms.

What We Provide

Profession development in a fast-paced SaaS firm.Distant/hybrid flexibilityOngoing studying & growth alternatives.Aggressive wage based mostly on expertise.World publicity, working with clients throughout Europe and North America.

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Distant Technical Help & Onboarding Specialist at BriteBiz

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