CData Virtuality is a powerful information integration and administration answer and Product Unit of CData Software program. We’re recognized for our highly effective information virtualization capabilities that allow firms to entry, combine, and handle information from a number of sources in real-time with out the necessity for intensive information replication. CData Virtuality’s platform helps quite a lot of information sources and codecs, making it a robust device for organizations trying to streamline their information infrastructure and enhance decision-making processes.
The Place
Be part of our workforce as a Senior Software program Assist Engineer and develop into a pivotal a part of a number one information virtualization software program supplier that’s remodeling the best way companies entry and handle their information globally. With our modern information virtualization options, we empower firms worldwide to make data-driven choices effectively. Your function will guarantee optimum operation and seamless assist for our numerous buyer base, enhancing their expertise with our software program. The working hours vary throughout all American time zones.
Your Position and Influence
As a Senior Software program Assist Engineer, you’ll play an important function in each the proactive and reactive features of our service supply. It’s best to take into account your self a extremely technical particular person and be aware of our sort of expertise to have the ability to clear up very advanced software program issues. Your tasks will span throughout numerous assist ranges, monitoring, and operational duties, together with:
SaaS Assist: Deal with buyer inquiries by way of in-product Intercom, offering all from 1st to third degree assist, with the next give attention to 2nd and third degree.CData Virtuality Platform Assist: Provide assist to EU and US clients, specializing in ticket-based troubleshooting and downside decision.SaaS Monitoring: Make the most of monitoring methods and instruments to determine and handle incidents proactively.Setup and Operations: Arrange, configure, and use cloud administration and monitoring instruments, in addition to handle cloud environments, carry out software program updates/upgrades on our clients’ Home windows and Linux machines (distant through RDP and SSH), and assist the operation of our software program and servers.What We’re Looking for
Should-have Necessities:
Private:
Sturdy communication expertise and fluency in English.Self-organized, extremely motivated, and accountable.Empathic with an analytical strategy.Distinctive problem-solving expertise and an inquiring mindset.
Skilled:
Understanding of database expertise and Linux.Proficiency in SQL and talent to debug supply code.Expertise in software program assist/consulting or a comparable perform.Extremely expert in troubleshooting and understanding documentation for desired habits.Potential to simplify advanced matters and work independently underneath strain.Expertise with SLA-bound operations and screen-sharing/cellphone assist.Familiarity with bug trackers, Cloud Platforms (AWS, Azure), and container platforms.Your Benefits
Becoming a member of our workforce means you may be on the forefront of the tech business’s newest developments, working with a gaggle of devoted professionals who’re enthusiastic about information virtualization. You will have the chance to develop your talent set in a dynamic, supportive surroundings, and make a big impression on our firm’s success and buyer satisfaction. We provide a aggressive wage, versatile working situations, and the possibility to be a part of an thrilling journey in a quickly rising business.
Apply Now
When you’re a technically inclined particular person enthusiastic about fixing advanced issues and wanting to contribute to our workforce’s success, we wish to hear from you! Submit your utility right now and take step one in the direction of a satisfying profession with us.
What our wonderful workforce worldwide loves about working with CData Virtuality:A secure and dependable job with the liberty and adaptability of a freelancerWorking as a contractor worldwide or as an worker in GermanyFlexible working hours and workplacePaid trip days and paid sick leavesFast and reliable month-to-month cost – in EUR, USD, or Crypto, as you preferContributing to the success of a rising companyWorking with cutting-edge technologiesKnowledgeable and approachable C-LevelContinuity and development potentialSmart, pleasant, and worldwide colleaguesFull integration into our groups and invites for our workforce occasions worldwide
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We’re dedicated to creating a various surroundings and are proud to be an equal alternative employer. All certified candidates will obtain consideration for employment with out regard to race, shade, faith, gender, gender identification or expression, sexual orientation, nationwide origin, genetics, incapacity, age, or veteran standing.
Necessary Discover: The CData recruitment workforce doesn’t use SMS or WhatsApp to speak with job candidates. When you obtain a message from these platforms claiming to be from CData relating to a job alternative, please bear in mind that it’s a rip-off. All present open positions are listed on our CData Careers web page. Please use the Apply Now hyperlink or apply through LinkedIn.
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